Welcome to Clean Locator LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of www.cleanlocator.com or cleanlocator.com (the "Site") and the services we offer (the "Services"). By using our Services, you agree to these Terms. If you do not agree, do not use our Services.

1. Overview of Services

Clean Locator LLC provides an online platform that connects cleaning companies ("Service Providers") with individuals or businesses seeking cleaning services ("Customers"). We do not provide cleaning services ourselves and are not responsible for the actions of any Service Provider.

2. Eligibility & Account Registration

• You must be at least 18 years old to use our Services.
• Both Service Providers and Customers must register for an account and undergo an ID verification process before being granted access to the platform.
• Service Providers must pay a monthly subscription fee to be listed on the platform.
• You are responsible for maintaining the confidentiality of your login credentials.

3. Fees & Payment

• Service Providers agree to pay a recurring monthly subscription fee to be listed on the platform.
• Fees are billed automatically unless canceled before the next billing cycle.
• Payments are processed through third-party payment processors (e.g., Stripe, PayPal). We do not store payment information.
• Subscription fees are non-refundable, including in cases where a Service Provider closes their account before the end of the paid subscription period.
• Users have the option to enable or disable auto-pay for their subscription. We are not responsible for failed payments due to expired payment methods or users not reviewing their account settings.

4. User Responsibilities

• Service Providers are responsible for their own licensing, insurance, and compliance with local laws.
• Customers must provide accurate personal information and undergo identity verification before accessing the platform. Once the account is accepted or declined the identity images are deleted from the system automatically.
• Users may not use the platform for fraudulent or illegal activities.
• Service Providers are responsible for their own licensing, insurance, and compliance with local laws.
• Customers are responsible for verifying the qualifications of any Service Provider they engage.
• Users may not use the platform for fraudulent or illegal activities.

5. Disclaimers & Limitation of Liability

• We are not responsible for any disputes between Service Providers and Customers.
• We do not guarantee the quality, reliability, or safety of any cleaning services booked through our platform.
• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services.

6. Termination & Suspension

• We reserve the right to suspend or terminate accounts that violate these Terms.
• Users may cancel their accounts at any time through their account settings. No refunds will be issued for remaining time on a canceled subscription.

7. Refund & Cancellation Policy

• All subscription fees are non-refundable once paid.
• Users may cancel their subscription at any time, but no prorated refunds will be issued for unused time.
• It is the user’s responsibility to disable auto-pay if they do not wish to be charged for the next billing cycle.

8. Acceptable Use Policy (AUP)

• Users may not use the platform for spam, fraud, or illegal activities.
• Service Providers must provide accurate information and conduct business ethically.
• Any attempt to abuse or manipulate the platform’s features may result in termination of the account.

Reviews Disclaimer

The reviews and ratings posted on our platform are solely the opinions of the individuals or businesses that provide them. Clean Locator LLC does not verify, endorse, or influence the content of these reviews. We do not assume responsibility for the accuracy, reliability, or legality of any review. Users should exercise their own judgment before relying on any review.

By using our platform, you acknowledge that reviews reflect personal opinions and experiences and do not necessarily represent our views or those of our affiliates. We reserve the right to remove reviews that violate our policies, including but not limited to those containing hate speech, harassment, or false information.

9. Changes to Terms

• We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

10. Governing Law

• These Terms are governed by the laws of the State of South Carolina.

For questions regarding these Terms, contact us at ToS-Privacy@cleanlocator.com.

Clean Locator LLC ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use www.cleanlocator.com or cleanlocator.com (the "Site").

1. Information We Collect

• Account Information: Name, business name, email address, phone number, and payment details.
• Verification Data: Scans or images of identification documents used for identity verification (deleted upon successful verification).
• Usage Data: IP address, browser type, and pages visited.
• Communications: Any messages sent via our platform.

2. How We Use Your Information

• To provide and improve our Services.
• To process payments for Service Providers.
• To communicate with users about account updates, promotions, or security issues.
• To enforce our Terms of Service.

3. Sharing Your Information

• We do not sell or rent your information.
• We may share information with third-party service providers (e.g., payment processors, hosting providers) to operate the platform.
• If required by law, we may disclose information in response to legal requests.

4. Data Security

• We use industry-standard security measures to protect user data.
• Identification documents provided for verification are deleted immediately upon successful verification and are not stored beyond this point.
• However, no online platform is 100% secure, and we cannot guarantee absolute security.
• We use industry-standard security measures to protect user data.
• However, no online platform is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

• Users can update or delete their account information at any time.
• If you are a resident of California or New York, you may have additional rights under the CCPA or SHIELD Act, including the right to request deletion of personal data.
• Right to Be Forgotten: Users may request complete removal of their personal data from our systems, and we will honor such requests by permanently deleting all stored information, unless retention is required for legal compliance or fraud prevention.

6. Cookies & Tracking Technologies

• We use cookies to improve user experience and track website analytics.
• Users can disable cookies in their browser settings.

Reviews Disclaimer

The reviews and ratings posted on our platform are solely the opinions of the individuals or businesses that provide them. Clean Locator LLC does not verify, endorse, or influence the content of these reviews. We do not assume responsibility for the accuracy, reliability, or legality of any review. Users should exercise their own judgment before relying on any review.

By using our platform, you acknowledge that reviews reflect personal opinions and experiences and do not necessarily represent our views or those of our affiliates. We reserve the right to remove reviews that violate our policies, including but not limited to those containing hate speech, harassment, or false information.

7. Changes to This Policy

• We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

8. Disclaimer & Limitation of Liability

• We make no warranties or guarantees regarding the accuracy, reliability, or completeness of the platform.
• Users access and use the platform at their own risk.
• We are not responsible for any damages, losses, or disputes resulting from use of the platform or interactions between Service Providers and Customers.

9. Contact Us

• If you have any questions about this Privacy Policy, contact us at ToS-Privacy@cleanlocator.com.